For general inquiries or new client information, please email us at email@example.com or call 618-632-7282 and choose option 1.
Existing clients should contact us as follows:
If the problem is mission critical (network down) then call 618.632.7282. During business hours select prompt 2 to speak with a technician or to leave a voicemail. Outside of business hours, select prompt 3 and leave a detailed voicemail including a call back number. Allow up to one hour for a technician to respond. Make sure other members of your organization are aware that we have been contacted.
For ALL other issues, contact our help desk at: firstname.lastname@example.org. In your email, include details about the problem (which computers/users affected, specific abnormal behavior noticed, any error messages presented, what program/application, etc.) as well as any direct or indirect actions that may have caused the problem and any actions that have been taken to try to alleviate the problem. Allow up to four hours for a technician to respond during business hours. Outside of business hours, allow up to 24 hours for a technician to respond.
If the nature of the issue is more of a request than a problem, you should also send email to email@example.com and include details about the request as well as the urgency (requested due date) for the request. Allow up to 2 business days for a technician to respond.